Pellet Stove parts
Water Heater Igniters
Shipping & Returns
Everything you need to know about shipping and returns at Direct-Brand. As soon as your payment has been processed we will ship your order within 24 hours.
Due to the COVID-19 situation and staff shortages, USPS and UPS are unable to guarantee delivery times, so you may find your delivery taking slightly longer than usual. They are working hard to remedy the situation, so please try to understand. We will endeavor to keep you updated.
Second Day Air: 48 hours, receive by the end of second day.
Ground: 3-10 Days
Free *: 6-10 Days
Monday-Thursday: Last orders by 1pm (Eastern Standard Time)
Fridays: Last orders by 1pm (Eastern Standard Time)
* For pellet and Wood Stove Products Only, Weight Restrictions Apply.
Shipping to Canada
Yes, we ship to Canada! However, we are unable to track packages once they cross the US border and cannot guarantee shipping times. It is always best to allow an extra 5 days for shipping to Canada.
Email us at firstname.lastname@example.org for instructions on how to return your product.
Direct Brand will not accept any returns without prior approval or consent.
You may return most new, unopened items within 30 days of delivery for a full refund.
A 15% restocking fee will apply for most returns.