Pellet Stove parts

Free shipping on pellet stove part orders over $99

Water Heater Igniters

Free shipping on replacement water heater igniters

Shipping & Returns

Everything you need to know about shipping and returns at Direct-Brand

Shipping

Second Day Air - 48 hours, receive by the end of second day

Ground - 3-10 Days

Free * - 6-10 Days

Monday-Thursday: Last orders by 1pm (Eastern Standard Time)

Fridays: Last orders by 1pm (Eastern Standard Time)

* For pellet and Wood Stove Products Only, Weight Restrictions Apply.

Returns Policy

Email us at sales@direct-brand.com for instructions on how to return your product
Direct Brand will not accept any returns without prior approval or consent.
You may return most new, unopened items within 90 days of delivery for a full refund.
A 15% restocking fee will apply for most returns