Shipping & Returns
Everything you need to know about shipping and returns at Direct-Brand
Second Day Air - 48 hours, receive by the end of second day
Ground - 3-10 Days
Free * - 6-10 Days
Monday - Thursday: Last orders by 1pm (Eastern Standard Time)
Fridays: Last orders by 1pm (Eastern Standard Time)
* For Pellet and Wood Stove Products Only. Weight Restrictions Apply.
Email us at firstname.lastname@example.org for instructions on how to return product.
Direct Brand will not accept any returns without prior approval or consent.
You may return most new, unopened items within 90 days of delivery for a full refund.
A 15% restocking fee will apply for most returns.