Welcome to Direct Brand – Your Home For Replacement Parts

Pellet Stove parts

Free shipping on pellet stove part orders over $99

Water Heater Igniters

Free shipping on replacement water heater igniters

Shipping & Returns

Everything you need to know about shipping and returns at Direct-Brand. As soon as your payment has been processed we will ship your order within 24 hours.

Due to the COVID-19 situation and staff shortages, USPS and UPS are unable to guarantee delivery times, so you may find your delivery taking slightly longer than usual. They are working hard to remedy the situation, so please try to understand. We will endeavor to keep you updated.

USA Shipping

Second Day Air: 48 hours, receive by the end of second day.

Ground: 3-10 Days

Free *: 6-10 Days

Monday-Thursday: Last orders by 1pm (Eastern Standard Time)

Fridays: Last orders by 1pm (Eastern Standard Time)

* For pellet and Wood Stove Products Only, Weight Restrictions Apply.

Shipping to Canada

Yes, we ship to Canada! However, we are unable to track packages once they cross the US border and cannot guarantee shipping times. It is always best to allow an extra 5 days for shipping to Canada.

Returns Policy

Email us at sales@direct-brand.com for instructions on how to return your product.

Direct Brand will not accept any returns without prior approval or consent.

You may return most new, unopened items within 30 days of delivery for a full refund.

A 15% restocking fee will apply for most returns.

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