We know sometimes you may need to return items that you have ordered that are not quite right for you, that’s why we make returns as easy and stress-free as possible at Direct Brand.

Email us at sales@direct-brand.com for instructions on how to return your product.

Direct Brand will not accept any returns without prior approval or consent.

If the product you ordered is not right for you, and has its original packaging, you may return it, within 30 days of delivery for a full refund. Any items opened and used will not be refunded. 

Any returns after 30 days will incur a 15% restocking fee.

In all cases, shipping fees cannot be refunded as this is out of our control, and if you did receive free shipping with your order, we will have to charge you for the original shipping fees incurred.